It's been long proven that leadership links to employee engagement, customer experience and profit. These results are startling. Only 8% of UK employees are engaged at work, down from 12% in 2012. I believe there are many factors to engagement - leadership, processes, systems, strategy, culture, governance, risk... to name a few. Identifying the critical inputs to engagement in your company, and the effect of them, will determine how productive your company is in the long term.