Large-scale digital technology change must go hand in hand with behavioural change and thinking about the effect on clients and end users is critical. We have seen this work well with clients in retail, financial services and manufacturing to enable omni-channel strategies, maximise outsourcing and create new end-to-end infrastructures following acquisitions. The technology is one solution, but how it interfaces with processes and behaviours, and how it is 'led' is what will deem success or failure. This is a great article detailing how leaders can approach the next industrial revolution.