It is amazing that a whole new industry has been born out of poor recruitment practices and candidates receiving poor care and attention.
Fair play to Sofology for reflecting on their recruitment practices and how they want candidates to feel when either successful or unsuccessful after their rigorous assessment process but is Candidate UX not just common sense? Is it not just a case of giving candidates the same experience we would expect if we were part of the hiring process?
Treat others as you would like to be treated and you won't go far wrong.
What is your definition of candidate experience? I guess, maybe five, six years ago it was just a case of you had an ATS, you had an application process and candidates would apply. You offer or reject them, and then you just go back to the beginning. Then you do that all over and over again. With the real emergence of employer branding, the kind of social media-heavy world that we live in now, things like a company’s reputation, and more importantly, the impact that candidates and recruitment can actually have, can impact on the consumer brand as well. It’s so, so important now. So I guess for me candidate experience isn’t just about giving candidates good feedback. It’s not just about making sure that the hiring manager has training.