Large-scale digital technology change must go hand in hand with behavioural change and thinking about the effect on clients and end users is critical. We have seen this work well with clients in retail, financial services and manufacturing to enable omni-channel strategies, maximise outsourcing and create new end-to-end infrastructures following acquisitions. The technology is one solution, but how it interfaces with processes and behaviours, and how it is 'led' is what will deem success or failure. This is a great article detailing how leaders can approach the next industrial revolution.
How, then, can you lead your company, whether it is large or small, to play a pivotal role in the next industrial revolution? How can you take advantage of your existing strengths while developing the digital prowess and personal skill that you need? How do you balance the technological acumen you require with the managerial skill to become a true market leader in this field? How can you help the broader society meet the challenges posed by this technology — issues related to privacy, employment, income equality, and general well-being, among others — while still ensuring success for your enterprise? The following 10 principles can help senior executives navigate the uncertainties of the next few years in a systematic and profitable way.