Interesting article on a common frustration that is present in so many companies, individuals delivering the promises they have made to their colleagues and customers / clients. With so much expected of our teams, this article provides some great tips on how you can ensure your employees are focused on the right things that will deliver sought performance whilst developing a "follow up" model that will instill Accountability in your business.

Distractions from activities that will deliver performance happen all the time but the key is delivering what you have promised and know will achieve results.