AO.com have shown ambitious growth, floated in February 2014 and revenues rose 24% last year. They realise the power of culture and ensuring their people are able to be exceptional. This is the differentiator which has helped the company gain revenues of £476.7m.

Given my experience in retail transformation, I have to agree. Leadership affects how your employees perform. How employees feel about and carry out their job affects the experience of the customers, both in store and online.  This affects sales. Bottom line. Invest in your culture and people, aligned to your strategy and direction, and performance increases.